FAQ's
Q: What can we expect when you to produce our party favors?
A: We give our customers personalized and prompt service. We walk you through every step of the order, helping to make the process as stress free as possible. We inspect and count each order to make sure that it is perfect, before it ships.
Q: What is the normal production time needed for an order?
A: About two to three weeks after approval of your order confirmation and art proof.
Q: What if I need my order right away?
A: We do offer a rush service on many of our items. Please call us for details.
Q: What If I need a few more pieces of the job after I have already received the order?
A: All our items have minimum order quantities. In some cases it is possible, but it’s also very expensive to you as it is time consuming to set the machines for just a few pieces. We ask that you order a few extra units when you place your initial order, in the event that you may have miscalculated the total number of units needed.
Q: What is a set-up or screen charge?
A: The set-up or screen charge is what allows your custom design to be placed on the blank item. A screen is made so the machine knows where (and how) to put the ink on the item. Call us for details.
Q: How does pricing work with a two or more color imprint?
A: Many items can be decorated with more than one imprint color. Anytime a new color is added to the design, a new screen has to be made. This means another screen charge. It also increases the per unit price.
Q: How does pricing of an item work with more than one imprinted location?
A: Anytime another location is printed on an item a new screen has to be made. This means another screen charge. It also increases the per unit price.
Q: Do I have to order clothing in special size increments?
A: You can mix and match sizes at no extra charge. 2XL's and 3XL's will have an increase in price.
Q: Can I order different color garments with the same imprint?
A: Yes. As long as the imprint color stays the same on all garments ordered there will be no additional charges.
Q: Can I change the imprint color for some of the items in our order?
A: Yes. You can change the imprint color but you would have to pay a $15 wash charge per changed color.
Q: Is there a minimum order quantity?
A: Yes. This is different for every item. Please call for details.
Q: Can we supply our own artwork? If so what format should the file be saved as?
A: Yes. You can supply your own artwork. A vectorized file always works best. For clothing orders an .AI or .PDF file is preferred. For non-clothing orders, an .AI, .EPS or .PDF is preferred. .JPEG files only work for embroidery. If all you’re able to provide us is a jpeg file, we can have it converted into a vectorized file for an extra charge. Call us for details.
Q: If I don’t have a logo, can you create on for me?
A: Yes. With your direction, our artists can create a one of kind design you’ll be proud of. There is a $25 charge for up to one hour of art time. There is no charge for basic typesetting.
Q: What if I find a lower price with one of your competitors?
A: Our listed pricing is very competitive, as it includes two discounts on every order. You will receive ( 1 ) a prepayment discount for prepaying your order. (2) You will receive a cash discount for paying using our echeck link, which will be supplied when your invoices is sent.
However every so often it is possible to find the same item advertised in a catalog or on a website at a lower price. If this happens before you place your order, Call us! Our policy is to try and meet or beat their price on same items, thus making sure you’re getting the best prices!
Q: Do I get to see a proof of my artwork before production?
A: Yes. Your order will not be placed into production until you have approved and signed off on your eproof, and your order confirmation.
Q: Is shipping included?
A: No. Shipping charges are additional, and will be added your invoice. These charges are figured out by number of boxes, what zone (where) the boxes are traveling to, and the weight of those boxes.
Q: What shipping methods do you offer?
A: We ship using FedEx and UPS. They both offer ground service as well as an expedited overnight service. On local orders, we also ship via commercial messenger services, if it will save you time and money.
Q: How do you accept payment?
A: All Frat Favors orders are prepay only, and include a prepayment discount. Listed prices also include a 2% cash discount. This can be paid using an echeck with a link we will provide with your invoice. Or, if you don’t mind losing your cash discount, we accept Visa, Mastercard and Discover Cards as well. But you will still receive your prepay discount!